As the old saying goes, there are no guarantees in life and every now and then we all face unexpected events like our online casino account being blocked.
It can be a frustrating experience and below we have put together a little guide that you can follow if you find yourself in such a situation:
IF YOU THINK YOUR ACCOUNT IS BLOCKED! DO NOT PANIC
Picture this: you had a great day playing slots at your favorite online casino and after completing the day you successfully log out and look forward to another day of slots. Unfortunately the next time when you try to log into your account it gets totally blocked and worse still with your hard earned winnings.
At this point, most players panic and become excessively anxious, to the point of opening Live Chat in an attempt to express their anger to customer service. Such action would only complicate matters for you or delay resolution of the problem.
Failed connection attempts
This is the number one reason why online casinos block bettor accounts. It’s also the easiest to knock over, but how do you do it? Well, the reason this is happening is that you have entered the wrong username or password too many times. At this point, the casino no longer knows whether it is the real owner who is trying to access the account or an unauthorized person.
The other common reason for your online casino account being blocked is that you haven’t sent the correct verification documents. For example, you may have requested a withdrawal but you did not submit the verification document. Depending on a casino’s terms of service, this may result in your account being blocked. On the other hand, if you do not pass the verification, your account may also be doomed.
Violation of the general conditions of use
To prevent this from happening, be sure to read the casino’s terms of service. Check the bonus conditions before making a deposit. Derek Bok, former president of Harvard University, once said: “If you think education is expensive, try ignorance”!
The casino has detected a duplicate account
This is also a common situation, and in most casinos a bettor is only allowed one account. If you try to beat the casino by opening more than one account, you run the risk of having your account blocked. Most casinos are able to detect this, especially during the withdrawal process. Some casinos also detect the IP address and if you share the IP address with another player who has an account at the same casino, you may have your account blocked.
If you have provided fraudulent information to the casino, your account will be blocked. Likewise, if the casino detects fraudulent activity on your account, it will block it as well.
Gambling for minors
Another reason that an online casino is likely to block your account is that you register when you are under the legal gambling age in your jurisdiction.